Samsung Galaxy S21 Ultra SM-G998 256GB Unlocked Smartphone

How do I return an item?

If item is received damaged…
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer Service at 773-338-5460. You must contact Customer Service within 24 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.

-Damaged Big Screen TV's-
All televisions 37 inches and larger will be opened at delivery for the customer to inspect the unit for damages. After inspection, the customer will be required to sign for the unit, acceptance being that the unit is in new condition and undamaged. The unit is then non-refundable and non-exchangeable.

If item is defective…
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 10 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.

The 10 day defective exchange policy does not apply to TVs 32" and larger, any over sized product(s) shipped via truck freight company (other than standard UPS or USPS), cell phones. If any of these items are deemed defective, they will be covered exclusively by the manufacturers’ warranties (if exists), and you must contact the manufacturer for any repairs.

Note: Products that are misused or incorrectly configured will not be deemed defective. Unlocked cell phones sourced internationally may not have manufacturer's warranty in the US. Please contact us within 42 hours if you have received. a defective cell phone. Defective cell phone will be exchanged for the same model only, provided it is returned in the same condition received.

To process a defective return/exchange you must request RMA. All returns/exchanges require a Return Merchandise Authorization Number (RMA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RMA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.

If you don’t like or don’t want the item…
If you are not satisfied with your purchase, you may (after obtaining a Return Merchandise Authorization Number), exchange or return the merchandise for a refund within 10 days of receipt (Less Shipping & Handling Charges. Restocking fees* may apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.

This 10 day return policy does not apply to televisions, any over sized product(s) shipped via truck freight, cell phones or open box/clearance merchandise. All unlocked cell phones and open box/clearance merchandise are Final Sale.

All Returns/Exchanges require a Return Merchandise Authorization Number (RMA#). Returns without RMA#s will not be accepted. To obtain a Return Merchandise Authorization Number, you must contact Customer Service at 773-338-5460. All Returns/Exchanges must be double boxed (manufacturer’s box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original merchandise box. There are NO refunds on Special Ordered Products. There are no returns or exchanges on registered performance plans.

Please Note:

Free shipping
If your order was shipped for free or at a promotional shipping rate, you will incur the actual "to and from" UPS/Freight charges upon returning merchandise. You may contact us for actual shipping rates for your order.

Refused and Undeliverable Packages
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of Popular Electronics, the purchaser is responsible for payment of the full shipping amount. Refused delivery on special order item or large order will also incur restocking fees.
*Restocking Fees
All returns will be subject to a minimum 25 percent restocking fee for all returns. If the return does not include all original parts, accessories, is missing the UPC label, or is not double boxed, we reserve the right to charge an additional fee for the missing materials. Additionally, if your UPC label is missing we reserve the right to charge for the Rebate Offer amount.